Customer Experience Officer (on-call) @ National Gallery of Canada

Customer Experience Officer (on-call)

Competition #: 24-OC-131
Posting Date: July 15, 2024
Closing Date: July 29, 2024
Department: Visitor Experience
Working Hours: On-call (you must be available to work days, evenings, weekends, and statutory holidays)
Employment Tenure: On-call from September 7th, 2024, until May 2nd, 2025
Classification: Band 3
Salary: $58,302 - $68,562/Year
Number of Positions: 1
Language Requirements: English BBB/French BBB (reading, writing, oral)
Affiliation: P.S.A.C.

**Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa

Job Summary
The Customer Experience Officer acts as the initial point of contact for the National Gallery of Canada through the Contact Centre. This position is responsible for by providing a warm welcome and actively offering comprehensive information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, and collections.

Contributes to the Gallery’s revenue generation effort by promoting and selling the programs, activities, thematic tours and services related to Gallery activities including: ticketing, membership and groups.


Requirements
A post-secondary education, preferably in art, art history or visual art or an acceptable combination of education, experience and training
2-3 years’ experience in a field related to customer service for the general public
1-2 years using visitor facing database systems and ticketing systems such as Galaxy and MS Dynamics

Skills/Abilities
Excellent interpersonal skills, initiative, leadership, reliability, judgment, integrity and a team player.
Excellent communication skills
Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.
Knowledge of art and art history in order to explain basic concepts, art practices and methods to interested visitors.

The work schedule will fluctuate based on the needs of the Department. The schedule includes days, evenings, weekends and holidays.


Condition of Employment
Must meet the bilingual requirement to be invited to the interview process.
Reliability Status - this factor is not used at the pre-selection stage.

Additional Information
A variety of assessment tools may be used to assess candidates.
The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
Candidates are encouraged to self-identify as a member of one or more employment-equity designated groups through the questions in the online application process.

The National Gallery of Canada values and celebrates everyone's life experiences, their voices and their histories, and are committed to the principles of Justice, Equity, Diversity, Inclusion and Accessibility (JEDI&A) in accordance with the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to having a skilled, diversified workforce that reflects Canadian society and invite applications from Indigenous, Black and racialized communities, women, persons with disabilities, and members of 2SLGBTQIA+ communities.

Candidates are entitled to participate in the selection process in the official language of their choice.

Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada. If you have applied for a position at the NGC, please ensure that your career profile is up to date and that you have set Email Communication Consent preferences on this site to allow emails.