Visitor Experience Associate (x5 on-call positions) @ National Gallery of Canada

Visitor Experience Associate (x5 on-call positions)

Competition #: 24-OC-130
Posting Date: July 15th, 2024
Closing Date: July 29th, 2024
Department: Visitor Experience
Working Hours: On-call (you must be available to work days, evenings, weekends, and statutory holidays)
Employment Tenure: On-call from September 7th, 2024, until May 2nd, 2025
Classification: Band 2
Salary: $54,461 - $64,046/Year
Number of Positions: 5
Language Requirements: English BBB/French BBB (reading, writing, oral)
Affiliation: P.S.A.C.

Job Summary
Location: On-site, National Gallery of Canada, 380, Sussex Drive, Ottawa

Do you have an interest in art and experience in customer service?

The Visitor Experience Associate plays a key role in creating a welcoming and positive experience for all our visitors. This role contributes to the quality of the public experience by providing a pro-active, friendly and professional welcome to visitors actively offering information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. The Associate contributes to the Gallery’s revenue generation effort by promoting and selling the programs and services related to Gallery activities, collecting payments, and encouraging completion of visitor surveys.


Requirements
EDUCATION:
A relevant combination of education, customer service experience and training;
A post-secondary education, preferably in in art, art history or visual art

WORK EXPERIENCE:
1-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors;
1-3 years’ experience in cash handling;
1-3 years’ experience in the use of a ticketing software such as Galaxy or other.

ABILITIES/SKILLS:
Demonstrates ability deal with the public effectively, politely and professionally;
Demonstrates excellent interpersonal skills, initiative, reliability, judgment, integrity and ability, a team player.
Excellent communication skills
Ability to remain calm and diplomatic in all situations, including dealing with difficult customer complaints.

The candidate must be able to work shifts that include days, evenings, weekends and holidays.


Condition of Employment
Must meet the bilingual requirement to be invited to the interview process.
Reliability Status - this factor is not used at the pre-selection stage.


Additional Information
A variety of assessment tools may be used to assess candidates.
The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
Candidates are encouraged to self-identify as a member of one or more employment-equity designated groups through the questions in the online application process.

The National Gallery of Canada values and celebrates everyone's life experiences, their voices and their histories, and are committed to the principles of Justice, Equity, Diversity, Inclusion and Accessibility (JEDI&A) in accordance with the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to having a skilled, diversified workforce that reflects Canadian society and invite applications from Indigenous, Black and racialized communities, women, persons with disabilities, and members of 2SLGBTQIA+ communities.

Candidates are entitled to participate in the selection process in the official language of their choice.

Note: Applicants selected for interviews will receive email correspondence from the People, Culture and Belonging team at the National Gallery of Canada. If you have applied for a position at the NGC, please ensure that your career profile is up to date and that you have set Email Communication Consent preferences on this site to allow emails.